Privacy Policy
Total Training Privacy Policy
At Total Training, we value the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, sign up for our courses, or engage with our services.
1. Information We Collect
We collect various types of information to ensure we provide the best service to our users. This includes:
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Personal Information: This may include your name, email address, phone number, and any other details you provide when you sign up for courses or contact us.
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Payment Information: We may collect payment details to process your course bookings (although we use trusted third party payment processors to handle transactions).
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Course Details: Information about your selected course(s), scheduling, and related preferences.
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Usage Data: Information about how you interact with our website, including device information, browser type, operating system, and browsing behaviour. This is gathered through cookies and other tracking technologies.
2. How We Use Your Information
We use your personal information to:
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Process Bookings: To complete your course registration and process payments.
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Provide Course Information: To send you relevant course details, reminders, and updates.
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Customer Support: To assist you with any inquiries, technical issues, or other concerns you may have.
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Marketing: To send you promotional offers, updates about new courses, or other information that we think may be of interest to you. You can opt-out of these communications at any time.
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Improve Our Services: To enhance your user experience and improve our offerings.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:
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Payment Processors: We share payment information with secure third party payment processors to handle transactions.
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Service Providers: We may engage third-party service providers who assist in delivering our services, such as email services, website hosting, and marketing platforms.
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Legal Compliance: We may disclose your information if required by law or to protect our legal rights or the safety of others.
4. Cookies and Tracking Technologies
We use cookies to enhance your user experience and provide personalized content. Cookies are small text files that are stored on your device when you visit our website.
Types of Cookies We Use:
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Essential Cookies: These cookies are necessary for the basic functioning of our website (e.g., to remember your login details).
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Analytics Cookies: We use cookies like Google Analytics to track website usage and improve our services.
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Advertising Cookies: We may use cookies to serve relevant ads based on your interests.
You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.
5. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or destruction. This includes the use of encryption and secure servers.
6. Your Rights
You have the following rights regarding your personal data:
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Access: You can request access to the personal data we hold about you.
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Correction: You can update or correct your personal information at any time.
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Deletion: You can request that we delete your personal data, subject to certain legal conditions.
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Opt Out: You can opt out of marketing communications by clicking the unsubscribe link in any email we send.
To exercise these rights, please contact us at info@totalsolutions.ie.
7. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices of these websites, so we encourage you to review their privacy policies when visiting them.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Email: info@totalsolutions.ie
Phone: +353 (0)1 628 3610
Address: Unit 9-10, The Village Centre, Lucan, Co. Dublin K78 CP76